Policies and Terms
- This site shall refer to any content and materials in whatever form stored on and made available from electronic devices, which may be described hereafter as a server, or servers, which are under the direct control of Acuity Translations Limited.
- The user of this site shall mean any individual private person or business or organisation or electronic device or mechanism accessing this site in whatever capacity and by whatever means.
- The phrase 'content and materials' referred to herein shall mean any pictures, video, animation, sound, text, information, computer file or other electronic data in any form and combination whatsoever made available from this site and which without limitation to the foregoing may also be defined as the intellectual property of Acuity Translations Limited.
- By accessing any content and materials from this site the user hereby agrees to the terms and conditions of use described in this statement upon the date and time of their first access of this site.
- Acuity Translations Limited reserves the right to change these terms and conditions at any time with any such changes being made available from this site, continued use of content and materials from this site after such changes have been made available shall constitute full acceptance by the user of these changes.
- All content and materials from this site may not be reproduced except for private personal non-commercial use by individual users and may not be used for the development of content exploited, distributed, publicly performed, archived or otherwise used in any medium whatsoever except with the prior express written permission of Acuity Translations Limited.
- By accessing this site the user hereby agrees not to use content and materials from this site to change, edit, adapt or create work derived from such content and materials for any purpose whatsoever other than for their own personal non-commercial private use.
- Acuity Translations Limited reserves the right to charge any user at any time for access to and the use of all content and materials from this site such charges shall not in any way invalidate the rights of the copyright holder and shall not entitle the user to use or exploit such content and materials in any way which may be a breach of these terms and conditions.
- The copying, harvesting or use by whatever means of any e-mail addresses within domains controlled or managed by Acuity Translations Limited or e-mail addresses or other means of message delivery made available from this site which shall consequently be used for the purposes of sending unsolicited e-mail or for any other unsolicited commercial purpose is strictly prohibited and is considered to be contrary to the laws of the European Union and England and Wales. Where such activity is proven then Acuity Translations Limited shall hold both the company and or individual responsible for sending such messages and the company and or individual who is the subject of such messages liable and reserves the right to recover all costs and damages from such parties.
- All materials and content available from this site are provided 'as is' without any implicit or explicit guarantee as to their suitability for use for any particular purpose.
- Without limitation and irrespective of any contractual obligations Acuity Translations Limited shall not be deemed negligent or liable for any damages whatsoever either indirect or consequential which may arise from the use of or failure to access any material and content available from this site.
- Acuity Translations Limited reserves the right to alter, edit or delete at any time any of the materials and content available from this site and does not warrant or guarantee that any such materials or content shall be free of errors or shall be made available on an uninterrupted basis.
- The names, domain names, associated logos and images which identify the products and services of Acuity Translations Limited or where applicable any sites originating from Acuity Translations Limited servers remain the property of Acuity Translations Limited.
- Where any individual term and condition contained herein shall be unenforceable, illegal or invalid owing to the laws of the country or state in which this site is being accessed by the user then that term or condition only shall be deleted leaving effective and binding all remaining terms and conditions.
- Acuity Translations Limited believes in strong electronic privacy and unless forced by court order or similar legal requirement Acuity Translations Limited shall wherever possible attempt to maintain the confidentiality of any data submitted to Acuity Translations Limited by an individual user and will not pass on information, which may identify that user to any third party without that user’s permission.
- Acuity Translations Limited believes in the inalienable right to free speech but does not accept any liability whatsoever for false malicious defamatory or illegal information or data submitted by a user and which may consequently be made available from this site either inadvertently or by automated electronic process.
- These Terms and Conditions of use shall be governed by the laws of England and Wales and any consequent dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Failure to agree with any of these terms and conditions requires the user to cease any further access to this site and to ensure the destruction of all copies made in whatever medium of any content or materials made by the user from this site.
All content and materials provided on this site are covered by the laws of copyright and as such these rights are owned or controlled by Acuity Translations Limited (“Acuity Translations Limited”) or where applicable an alternate copyright owner.
The content and materials from this site may not be reproduced except for private personal non-commercial use by individual users and may not be distributed, publicly performed, archived or otherwise used in any medium whatsoever except with the prior express written permission of Acuity Translations Limited.
Acuity Translations is committed to protecting your privacy. As such we have specified in detail what data we are collecting, how we are using your data and all rights you have under the European data protection law.
We may change this notice from time to time to stay aligned current with the changes in the general data protection regulation (GDPR) and E-Privacy Directive (PECR). Please check back on a regular basis to read the latest version of this notice.
The use of the Internet pages of Acuity Translations is possible without any indication of personal data; however, if you wish to use some of the more enhanced features of our website, processing of personal data may be necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally seek to obtain consent from the data subject.
The processing of personal data, such as your name, address, e-mail address, or telephone number shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Acuity Translations.
As the controller, Acuity Translations has implemented technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection cannot be guaranteed. For this reason, you are free to transfer personal data to us via alternative means, e.g. by telephone.
We do not use automatic decision-making or profiling.
Name and Address of the Data Controller
Acuity Translations Limited
Third Floor, Engine Rooms, Station Road,
Chepstow NP16 5PB, UK
Phone: +44 117 379 0401
Email:
Website: www.acuitytranslations.com
Contact via our website
You may contact us via the electronic forms on our site. In this event, personal data you choose to transmit via our forms will be automatically stored and we understand that you have submitted any such information voluntarily. We may use this data for the purpose of processing or contacting you. There is no transfer of this personal data to third parties.
Linking to Other Websites
This website contains links to many other websites. None of the personal information described above is passed to any of these organisations. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website.
This privacy policy applies only to our website. We are not responsible for the privacy practices within any other websites. You should always be aware of this when you leave the www.acuitytranslations.com website and we encourage you to read the privacy statement on any other website which collects personal information.
Data protection provisions about the application and use of Vimeo
Our website uses plug-ins of the video portal Vimeo. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. If you visit one of the pages on our website into which a Vimeo plug-in has been integrated, a connection to Vimeo’s servers will be established. As a consequence, the Vimeo server will receive information as to which of our pages you have visited. Moreover, Vimeo will receive your IP address. This will also happen if you are not logged into Vimeo or do not have an account with Vimeo. The information recorded by Vimeo will be transmitted to Vimeo’s server in the United States. If you are logged into your Vimeo account, you enable Vimeo to directly allocate your browsing patterns to your personal profile. You can prevent this by logging out of your Vimeo account. The use of Vimeo is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6 Sect. 1 lit. f GDPR, this is a legitimate interest. For more information on how Vimeo handles user data, please consult the Vimeo Data Privacy Policy under: https://vimeo.com/privacy.
Data protection provisions about the application and use of LinkedIn
The controller has integrated components of the LinkedIn Corporation on this website. LinkedIn is a web-based social network that enables users with existing business contacts to connect and to make new business contacts. Over 400 million registered people in more than 200 countries use LinkedIn. Thus, LinkedIn is currently the largest platform for business contacts and one of the most visited websites in the world.
The operating company of LinkedIn is LinkedIn Corporation, 2029 Stierlin Court Mountain View, CA 94043, UNITED STATES. For privacy matters outside of the UNITED STATES LinkedIn Ireland, Privacy Policy Issues, Wilton Plaza, Wilton Place, Dublin 2, Ireland, is responsible.
With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a LinkedIn component (LinkedIn plug-in) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to the download of a display of the corresponding LinkedIn component of LinkedIn. Further information about the LinkedIn plug-in may be accessed under https://developer.linkedin.com/plugins. During the course of this technical procedure, LinkedIn gains knowledge of what specific sub-page of our website was visited by the data subject.
If the data subject is logged in at the same time on LinkedIn, LinkedIn detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the LinkedIn component and associated with the respective LinkedIn account of the data subject. If the data subject clicks on one of the LinkedIn buttons integrated on our website, then LinkedIn assigns this information to the personal LinkedIn user account of the data subject and stores the personal data.
LinkedIn receives information via the LinkedIn component that the data subject has visited our website, provided that the data subject is logged in at LinkedIn at the time of the call-up to our website. This occurs regardless of whether the person clicks on the LinkedIn button or not. If such a transmission of information to LinkedIn is not desirable for the data subject, then he or she may prevent this by logging off from their LinkedIn account before a call-up to our website is made.
LinkedIn provides under https://www.linkedin.com/psettings/guest-controls the possibility to unsubscribe from e-mail messages, SMS messages and targeted ads, as well as the ability to manage ad settings. LinkedIn also uses affiliates such as Eire, Google Analytics, BlueKai, DoubleClick, Nielsen, Comscore, Eloqua, and Lotame. The setting of such cookies may be denied under https://www.linkedin.com/legal/cookie-policy. The applicable privacy policy for LinkedIn is available under https://www.linkedin.com/legal/privacy-policy. The LinkedIn Cookie Policy is available under https://www.linkedin.com/legal/cookie-policy.
Data protection provisions about the application and use of Twitter
On this website, the controller has integrated components of Twitter. Twitter is a multilingual, publicly-accessible microblogging service on which users may publish and spread so-called ‘tweets,’ e.g. short messages, which are limited to 280 characters. These short messages are available for everyone, including those who are not logged on to Twitter. The tweets are also displayed to so-called followers of the respective user. Followers are other Twitter users who follow a user's tweets. Furthermore, Twitter allows you to address a wide audience via hashtags, links or retweets.
The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, UNITED STATES.
With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a Twitter component (Twitter button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding Twitter component of Twitter. Further information about the Twitter buttons is available under https://about.twitter.com/de/resources/buttons. During the course of this technical procedure, Twitter gains knowledge of what specific sub-page of our website was visited by the data subject. The purpose of the integration of the Twitter component is a retransmission of the contents of this website to allow our users to introduce this web page to the digital world and increase our visitor numbers.
If the data subject is logged in at the same time on Twitter, Twitter detects with every call-up to our website by the data subject and for the entire duration of their stay on our Internet site which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Twitter component and associated with the respective Twitter account of the data subject. If the data subject clicks on one of the Twitter buttons integrated on our website, then Twitter assigns this information to the personal Twitter user account of the data subject and stores the personal data.
Twitter receives information via the Twitter component that the data subject has visited our website, provided that the data subject is logged in on Twitter at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Twitter component or not. If such a transmission of information to Twitter is not desirable for the data subject, then he or she may prevent this by logging off from their Twitter account before a call-up to our website is made.
The applicable data protection provisions of Twitter may be accessed under https://twitter.com/privacy?lang=en.
Legal basis for the processing
Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfilment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).
The legitimate interests pursued by the controller or by a third party
Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favour of the well-being of all our employees and the shareholders.
Period for which the personal data will be stored
The criteria used to determine the period of storage of personal data is as stated in our Data Retention and Deletion Policy (POL4010), a copy of which is available on request.
As a general rule, we keep personal data for the respective statutory retention period relevant to the UK.
Provision of personal data as statutory or contractual requirement; Requirement necessary to enter into a contract; Obligation of the data subject to provide the personal data; possible consequences of failure to provide such data
We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact any employee. The employee clarifies to the data subject whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.
Your rights
Under the GDPR you have the right to access all data we hold of you, correct data which you deem to be incorrect or incomplete, request us to stop processing your data or request us to delete all your data from our systems.
You can execute any of these rights by contacting our data protection officer, contact details can be found to the top of this privacy notice.
We will respond to your requests, where required, within 4 weeks of receiving your request.
Please note: to protect your privacy as well as that of our other clients, suppliers and prospects, we may ask you to provide proof of identity to us. This may be necessary to make sure we do not provide your data to somebody else or provide you with data that is not your own.
Making use of your rights is free of charge, unless we deem your requests to be excessive, repetitive in nature or otherwise manifestly executed with malicious intent, we reserve the right to not respond to your request in full or charge you a reasonable fee based on our administrative costs.
In either case, we will inform you of our decision.
Further complaints
If we can’t agree on a resolution to your complaints, you believe we are handling your personal data incorrectly or we are infringing on any of your rights as listed above and we can’t come to a mutual satisfactory agreement to solve our differences, you are welcome to contact the Information Commissioners Office and register your grievances with them.
Please check www.ico.org.uk/ for the relevant procedures.
Cookies are small files that are created when you visit a website, and which are stored in the cookie directory of your computer. A cookie may include an anonymous unique identifier. Cookies do not damage your computer. Each website can send its own cookie to your browser if your browser’s preferences allow it, but to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can decide if you want to accept cookies by changing the settings on your browser either to accept all cookies, reject all cookies, or notify you when a cookie is set.
There are two types of cookie:-
Persistent cookies remain on your computer for a specified time, for example six or 12 months. We use persistent cookies to collect website usage information for use as described above. These cookies contain no personal information and cannot be used to identify you.
Session-specific cookies are deleted when you leave the website.
We use session cookies for the following purposes:
to hold the information given while using an interactive tool on our website
to hold your details when you are logged into our site
to hold your search criteria while you are doing a search of our site
to collect website usage information for use as described above – website usage information cookies contain no personal information and cannot be used to identify you.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Surveys-related cookies
From time to time we may offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms-related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Linking to Other Websites
Our website contains links to other websites. None of the personal information described above is passed to any of these organisations. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of our site.
This cookie policy applies only to our website. We are not responsible for cookie practices within any other websites. You should always be aware of this when you leave the Acuity Translations website and we encourage you to read the cookie policy on any other website which collects personal information.
Third Party Cookies
In some cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
Third party analytics are used to track and measure usage of our site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on our site or pages you visit which helps us to understand how we can improve the site for you
We also use social media buttons and/or plugins that allow you to connect with your social network in various ways. For these to work the following social media sites LinkedIn, Twitter and Facebook will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective cookie policies.
More Information
For more information, please contact us via this link: www.acuitytranslations.com
It is the policy and overall business objective of Acuity Translations Limited to provide services of the highest quality and in compliance with clients’ specified requirements.
It is also our objective to enhance our reputation and capabilities to gain wider recognition in our field of expertise.
We recognise that genuine commitment to understanding the present and future needs of our clients is essential to the achievement of our objectives and thus continually strive to ensure that the needs and reasonable expectations of our clients are realised in the quality of the services we provide.
Our Quality Management System is described in our Quality Assurance Manual and detailed in our Procedures Manual. To further our quality aims we ensure that all our team understand and adhere to the requirements of this policy and the contents of our Quality Assurance Manual.
Our Quality Assurance Manual and Procedures Manual are published as a direct response to the requirements defined by ISO 9001:2015.
Acuity Translations commits to constant monitoring of our quality performance and implementing improvements where appropriate.
Acuity Translation’s policy is to exercise due care and due diligence on a continuing basis to protect Information Systems from unauthorised access, use, disclosure, destruction, modification, disruption or distribution.
This ensures that our reputation with our clients is maintained through confidentiality, integrity and availability.
Management will ensure business, legal, regulatory requirements and contractual security obligations are taken into account.
Risk Assessments against agreed criteria are continually undertaken.
The Management Team bears the responsibility for establishing and maintaining the system and undertakes to ensure its integrity is maintained through instruction and training of our team and that each team member has a proper understanding of what is required of them.
Equally every team member has a personal responsibility to maintain this integrity.
Management will also ensure that any subcontractor employed for a particular function will meet the requirements specified and accept responsibility for their actions.
We have a Policy of Continuous Improvement and Objective Setting in line with the ISO 27001:2013 Standard.
Our Information Security Management System is monitored regularly under Top Management’s ultimate responsibility with regular reporting of its status and effectiveness at all levels.
Acuity Translations confirms that all steps as listed below have been taken by us to ensure compliance with the GDPR with effect from 25th May 2018 and that we hereby confirm our continuing commitment to forwards and ongoing compliance.
This compliance relates to our position as Data Processor for Client Data, and as Data Controller in cases where we send work on to third parties for completion on behalf of our clients. Steps taken to ensure compliance
1. Data Mapping carried out of all internal processes and data
2. Duplication of data or surplus requirements identified
3. Duplicate/surplus data holding rationalised to single holding point wherever possible, cross‐referenced to all holding point where duplication is inevitable
4. Where Personal Data holding is inevitable, risk assessments and DPIA carried out to assess risk, potential for breach and breach impact
5. Breach identification, notification and handling procedure implemented
6. SAR (subject access request) procedure implemented
Evidence of any of the above may be provided on request and within a reasonable timeframe.